Troubleshooting
Fix sign-in and run problems, and get answers on data and privacy.
- Can't log in to NeoXam AgentsWhat to check when the magic link doesn't arrive, the link fails, or you sign in and see nothing.
- A run failed or is stuckRead the error code, identify the cause, and know when to retry, cancel, or escalate.
- Data and privacy questionsWhere your data lives, what the model sees, what is never stored, and how long records are kept.
Can't find what you need?
Our team answers support and security questions directly — tell us what you are trying to do and we will follow up.