Can't log in to NeoXam Agents
What to check when the magic link doesn't arrive, the link fails, or you sign in and see nothing.
Symptoms
The sign-in email never arrives; the link errors or says it expired; you can sign in but see no agents — or fewer than you expect.
Likely causes
Most sign-in problems come down to one of four things: a corporate mail filter quarantining the sign-in email; an expired or already-used link (links are single-use); an account that has not been provisioned for your organization; or a missing role — agents are role-gated, so an account without the right role sees an empty or reduced Catalog.
What to try
- Check your spam or quarantine folder for the sign-in email, and ask IT to allow the sender domain if it was filtered.
- Request a fresh link from chat.neoxam.ai — old links are invalid once used or expired.
- Confirm you are entering the work email your administrator provisioned, not a personal address.
- If you can sign in but an agent is missing, ask your workspace administrator to check your roles (for example ARO_ANALYST for the reconciliation investigator).
- If your organization uses SSO (Beta), confirm with your identity-provider admin that you are in the right group before retrying.
Escalate
Still locked out? Contact us with your work email, your organization name, the approximate time of the attempt, and any error message shown — failed sign-in attempts are visible on our side, so we can trace yours.
Still stuck?
Tell us what you were trying to do and where it failed — screenshots and run IDs help. A human follows up.